Paycor Names Brett Meager as Chief Customer Experience Officer
The expanded role will usher in the next generation of service and technology
Paycor HCM, Inc., a leading provider of human capital management (HCM) software, today announced the promotion of Brett Meager to Chief Customer Experience Officer (CCEO) effective October 23, 2023. This new role will unify Paycor’s Implementation and Service & Loyalty organizations, further enhancing the Company’s relentless focus on creating an irresistible customer experience.
Brett has over two decades of experience leading and scaling sales and service organizations. She joined Paycor in 2019 as Executive Vice President, Client Service & Loyalty and transformed Paycor’s service model and customer experience. She directed considerable investments in both customer service resources and scalable technologies that significantly reduced wait and resolution times and elevated customer satisfaction, achieving record revenue retention. She has a proven track record as a leader focused on process optimization, outcomes and talent development.
“As we increase our focus on providing Paycor users with a seamless, unrivaled customer experience, we wanted to make a notable and impactful organizational change to…
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Originally published at https://hrtechedge.com.
